frequently asked questions

Please email me if you have further questions regarding your order / item info / etc…, if you contact me via istagram I can’t assure you’ll get an answer

  • I ship orders once a week. Please allow 5-7 days for order packing

    • spanish orders usually take 1-7 days to arrive

    • international orders can take from 7 days to 1-2 months to arrive

    Please contact me with your name / order number if it hasn’t arrived within that time.

  • you can track your order if you selected tracked shipping for your order. You can check your shipping status writing your tracking number here

  • If you haven’t reveived your order within 1-2 months, please contact me via email. I recommend tracked shipping so you can be aware where your package is, but we can figure something out. :)

    • shipping in Spain: due to several shipping issues and new rates, I decided to only allow tracked shipping within Spain. It’s more or less the same amount but it’s less likely to get lost and you can track your order any time

    • shipping in Europe / rest of the world: since I ship from Spain, rates vary within nearby countries and the rest of the world. If you have any question about shipping rates, please contact me via email